Speed-to-lead service
New enquiry. Useful answer. Next step.
Speed to lead is the time between a new enquiry and your first useful reply. Our service combines fast follow-up with appointment booking, so the conversation can move forward while the customer is still looking for help.
Start my 14-day free pilotOur service offer: new enquiry response in under 60 seconds, 24/7. Review the setup and actual response times during your pilot.
Done for you
Fast follow-up needs somewhere to go
Understand your enquiry routes
We start with how people reach your business and where those enquiries go. The setup depends on the channels you actually use.
Answer and move forward
Follow-up should help someone with their question and the next step, rather than leave them with a generic receipt.
Book into your calendar
Interested leads get a route to an appointment. Your team handles the conversation that follows.
Before we start
Your calendar is part of the service.
This is for businesses that receive enquiries and book appointments, including teams working outside normal office hours. Before the pilot, tell us how you handle replies today and when your team can take bookings.
- List the channels customers actually use to reach you.
- Decide which questions need your team to take over.
- Keep appointment availability and the next step clear.
14-day free pilot
Measure speed and usefulness separately.
A quick receipt and a helpful answer are different events. Record both, then look at replies, bookings and attended appointments separately. Our 14-day free pilot lets you review the service against your own enquiry flow before agreeing an ongoing price.
Tell us about your businessIs an automatic receipt a response?
It confirms delivery, but it does not necessarily help the customer. In a response audit, record the receipt separately from the first reply that addresses the enquiry or offers a useful next step.
Does this cover evenings and weekends?
The public service offer is 24/7 follow-up, including outside office hours. We review your enquiry routes, escalation needs and calendar as part of arranging the pilot.
Can I use this for old leads too?
Yes. Old enquiries belong in a lead reactivation workflow because the conversation needs to be restarted. New enquiries need prompt follow-up from the moment they arrive.
Do fast replies guarantee more sales?
No. Response time is one part of the journey. Fit, the offer, appointment availability and what happens after booking also matter. Review actual results during the pilot.